Payment Options, Shipping Options and Returns

Payments and Payment Options:

Our web store uses PayPal and SafeSave as the credit card Merchant Services for all transactions.  If you choose Paypal, you do not have to have a PayPal account in order to pay by credit card, debit card or electronic check. You can simply check out and provide your credit card or debit card number and billing address, or you can pay directly from your bank account using an electronic check, without having a PayPal account and without having to log in to PayPal.  If you do have a PayPal account, you can use your account to pay using any of the payment options available to you in your account.  As you may know, paying with your PayPal account, if you have one, gives you additional protections when buying online. If you choose SafeSave, you are choosing the payment service that processes billions of dollars in transactions for the Non-Profit sector. You can pay by debit or credit card through SafeSave's secure payment page accessed from the secure web store checkout pages and protected with industry standard Comodo and DigiCert security certficates.

Whichever method of payment you choose neither CommunityAbility, who runs this store on our behalf, nor BMW Z Series Car Club of America sees any of your credit card, billing or account information - you only give this information to the secure payment service through their secure payment pages and not to CommunityAbility or BMW Z Series Car Club of America.  Hence neither CommunityAbility nor BMW Z Series Car Club of America has access to or is able to store any of your personal payment information or your credit card or debit card number or bank account number.  Your privacy and security are taken seriously by both CommunityAbility and BMW Z Series Car Club of America and and have therefore specifically set up our web store to ensure that your sensitive personal information is never put at risk.

If you select to pay through PayPal and you are paying by credit or debit card and not by PayPal account, look for the link on the first PayPal payment page that will allow you to bypass the PayPal login and pay directly. It should look similar to one of the illustration above.

Please Note:  When you create an account in our web store, you are providing information to allow us to deliver your order to you and to be able to contact you.  This includes providing us with the shipping address for your order.  Any shipping address referred to or completed on any PayPal Merchant Service payment page when you check out is not used by this web store.  The only shipping address used by our web store for shipping your order to you is the one you provide to the web store. This is confirmed on your order confirmation email.

Please Also Note:  If you pay by directly by credit card or debit card, your credit card statement or bank account statement will show the transaction as 'FIREFOX' (CommunityAbility's parent company which processes all transactions) and not our web store name or BMW Z Series Car Club of America.  This is because CommunityAbility runs the web store on our behalf and CommunityAbility's parent company Firefox manages the payment services on our behalf.     

Payment for Your Order:

Orders for custom embroidered or custom printed products cannot be cancelled once the order has been accepted and production has commenced.  The order is personal to you.  Hence payment is required at the time of order.

Shipping and Shipping Options:

Our web store only uses the trackable courier services of United Parcel Service (UPS) or Federal Express (FedEx) - and occasionally the United States Postal Service (USPS).  We also use a new service called FedEx SmartPost which is a collaboration between FedEx and USPS to offer lower cost shipping of smaller parcels to residential addresses.  For this service, FedEx ships to your nearest USPS Post Office and then USPS delivers from there to your door. We only use trackable services so that we can ensure that delivery details can be sent to you and you can track your order through the courier's web site using the tracking number we send to you when your order ships. We prize customer service and so we do not use 'send it and forget it' shipping services.  When selecting UPS or FedEx, you will see Next Day, 2 Day and Ground shipping options are available. FedEx SmartPost only offers one option as will USPS.

Note that our web store can ship overseas - by default to Canada, Puerto Rico and the US Virgin Islands. However, we can ship to most countries where FedEx, UPS and USPS can ship. If you want to order for shipment to a country that is not currently enabled in our store, please send an email to Customer Service using the "Contact Us" link.

To allow you to check shipping costs before you order, we provide a shipping cost estimator button in your shopping cart.  When you click the shipping estimator button you will be asked for your country and ZIP code or Post Code (where your order will be shipped to).  The delivery services will then be contacted by our web store and a shipping estimate displayed.  You can expect the shipping estimate you see to be exactly the same as the shipping cost you will see at check out.

The shipping costs shown in our web store at checkout (or using the 'Estimate Shipping' button in the shopping cart) are obtained directly from the UPS/FedEx computer systems.  We do not mark up any of the shipping costs displayed!  When we ship your order through UPS/FedEx we are always conscious of the cost to you hence we now offer the lower cost FedEx SmartPost option. 

Our web store may offer products that may come directly from different sources or suppliers.  If this is the case, you will see delivery options for each item that is shipped from a different source or vendor partner.  You will need to select which option you want for each of items that come from separate sources.    

How Long Does It Take to Ship My Orders?

Apparel items from our store that are ordered to be embroidered or printed are made for you 'on-demand'. This means that you must allow at least 10 business days excluding holidays for your order to ship.  This is because products that are embroidered or printed are made for you when we receive your order and we do not commence making the final product complete with its logo or design until you place your order - they are not held in stock. 

You must therefore allow the production time in addition to the length of time it will take for shipping to determine how long it will be before you receive your order.  You will then have an estimate of the delivery date of your order by adding together the production time and the estimated shipping time.  Note that the shipping option you choose applies after the embroidery or screen printing is completed with the exception of Saturdays, Sundays and Holidays. In these cases shipment will be next business day following the weekend or holiday. 

When your order is shipped, we will send you an order status change email.  This will include the UPS tracking number if available.

Here is how long it can take to ship UPS ground to your location when ordered for US delivery:

Note that FedEx SmartPost takes from 2 to 7 days depending on the ZIP code location being delivered to and so can USPS.

Apparel items that are screen printed may be held in stock in small quantities. Hence any orders for screen printed products that are in stock will usually ship within 48 hours of your order.

What is the Cancellation and Returns Policy for Embroidered or Printed Products?

Orders for custom embroidered or custom screen printed products which includes those printed using dye sublimation or Direct To Garment (DTG) digital printing cannot be cancelled once the order has been accepted and production has commenced.  The order is personal to you.  Orders for custom embroidered or custom printed products cannot be returned for a refund unless the product itself is defective on delivery. If the product you have ordered is defective on arrival please contact CommunityAbility Customer Service for a Return Authorization Number (RAN). Returns will not be accepted without a RAN.  CommunityAbility will replace the defective product or refund the purchase price at its sole discretion. Claims for damage or loss in transit must be made directly with the carrier.

What is the Returns Policy for In-Stock Screen Printed Products or Blank No Logo Products?

Orders for in-stock screen printed products or products that are ordered without a logo or design can be returned for any reason provided we are notified within 72 hours of your receipt of the order.  You are responsible for return shipping costs.  If you wish to return any product please contact CommunityAbility Customer Service for a Return Authorization Number (RAN).  Returns will not be accepted without a RAN and will not be accepted if apparel has been worn or washed.  CommunityAbility will replace the product or refund the purchase price less shipping and handling at its sole discretion. Claims for damage or loss in transit must be made directly with the carrier.

UPS, UPS brandmark, and the Color Brown are trademarks or registered trademarks of United Parcel Service of America, Inc. Federal Express and the FedEx logo are registered trademarks of Federal Express Inc. The USPS logo is a regsitered trademark of the United States Postal Service.